Can’t find what you’re looking for? Get in touch and we’ll reply by email, usually within one business day.
Orders & shipping
Where do you ship?
We ship to all addresses within the United States. We don’t ship internationally at this time.
How long does delivery take?
Most orders arrive within 5–7 business days of being placed.
How much is shipping?
Shipping is free on orders over $49. For smaller orders, the shipping cost is calculated at checkout before you pay.
Can I change or cancel my order?
Yes — within 5 hours of placing it. Email contact@fabulaecoffee.com with your order number. Cancelled orders are refunded in full to your original payment method.
How do I track my order?
Use our Order Lookup page with your order number and email address, or log in to My Account to see all your orders.
Do your prices include tax?
Yes. The prices shown on our website include applicable taxes.
Do I need a subscription?
No. Every product can be bought as a one-off order, whenever you need it.
Our guarantee & refunds
What if my order arrives damaged or wrong?
Email us within 7 days of delivery with your order number and a photo, and we’ll send a free replacement. If we need the item back, we’ll send you a prepaid return label.
What is your satisfaction guarantee?
If you’re not happy with your order, contact us within 15 days of delivery and we’ll send a replacement or give you store credit — your choice. Read more about Our Guarantee.
Do you offer refunds?
We don’t offer cash refunds on orders that have been delivered — instead, our guarantee gives you a replacement or store credit. Orders cancelled within 5 hours, and orders we cancel, are refunded in full. See our Refund Policy.
Who pays for return shipping?
We do. If we ask you to send something back, we’ll email you a prepaid return label.
Our coffee
Who makes the coffee you sell?
Fabulae Coffee is an authorized retailer of Fabula Coffee products. Every coffee we sell is made by Fabula.
Is the coffee organic?
Yes. Fabula coffee is USDA Certified Organic and Non-GMO.
Is it lab tested?
Yes. Fabula independently lab tests its coffee for hundreds of contaminants and chemical compounds. To request the latest lab results, email contact@fabulaecoffee.com.
Where does the coffee come from?
From small farms in different countries, mostly in Latin America. Our best sellers come from Peru, Colombia and Mexico. The beans are grown at high elevations, on shade-grown farms.
How fresh is it?
The coffee is roasted three times a week and bagged right before it ships. Coffee is usually at its most flavorful around 6–9 days after roasting.
How big are the bags?
Most of our coffee bags hold 12 oz (340 g) — roughly 30–35 cups, depending on how strong you brew.
Are the pods compostable?
Yes. Our K-Cup compatible pods are paper- and plant-based, plastic-free and compostable. They come sealed in airtight pouches to keep the coffee fresh. Please check your local composting guidelines.
How should I store my coffee?
Keep the bag sealed in a cool, dark cupboard. Avoid the fridge — moisture dulls the flavor.
Other questions
Do you sell wholesale?
Yes — we have a dedicated wholesale program for cafés, offices and retailers. Find out more.
How can I contact you?
Use our contact form or email contact@fabulaecoffee.com. We’re available Monday–Friday, 9am–5pm (Eastern Time).