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Questions, answered
Do you have a money-back guarantee?
Yes. If you are not completely satisfied with your first order, contact us within 30 days. See our Refund Policy for details.
How long does shipping take?
Orders are dispatched within 1–2 business days. Standard shipping is free on orders over $49.
How big are the bags?
Each bag holds 12 oz (340 g) of coffee, roughly 30–35 cups depending on how strong you brew.
Where is your coffee sourced from?
From specialty-grade Arabica farms at high altitude, working directly with small-holder growers.
How should I store it?
Keep the bag sealed in a cool, dark cupboard. Avoid the fridge — moisture dulls the flavour.
Do I need a subscription?
No. Every product can be bought as a one-off order, whenever you need it.
Orders & shipping
When will my order ship?
We roast to order, so most orders ship within [1–2] business days of being placed. You will receive a tracking link by email as soon as it leaves us.
Can I change or cancel my order?
Email us within [2 hours] of ordering and we will do our best. Once an order has been roasted and packed we are unable to change it.
Subscriptions
Can I pause or skip a delivery?
Yes. Log in to My Account to skip, pause or cancel at any time — there are no minimum commitments.