We want you to love every cup. If you’re not happy with your order, let us know within 15 days of delivery and we’ll make it right with a replacement or store credit — your choice.
How it works
- Email contact@fabulaecoffee.com (or use our contact form) within 15 days of delivery, and include your order number.
- Tell us what didn’t work for you — it helps us suggest something you’ll enjoy more.
- Choose a replacement (the same product or a different one of the same value) or store credit.
- We’ll send your replacement or email you your store credit.
If we need the product back, we’ll email you a prepaid return label. You never pay for return shipping.
About store credit
Store credit is sent to you by email as a code for the value of the product, which you can use on your next order at fabulaecoffe.com.
Damaged or wrong items
If something arrives damaged, defective or not what you ordered, please tell us within 7 days of delivery with a photo, and we’ll send a free replacement.
Good to know
- The guarantee must be requested within 15 days of delivery.
- We don’t offer cash refunds on delivered orders — the guarantee is a replacement or store credit.
- For full details, see our Refund Policy.