Last updated: September 27, 2026
This policy explains how cancellations, replacements, store credit and refunds work when you shop at Fabulae Coffee.
At a glance
- Cancel within 5 hours of ordering → full refund to your original payment method.
- Damaged, defective or wrong item → tell us within 7 days of delivery for a free replacement.
- Not happy with your order → within 15 days of delivery, choose a replacement or store credit.
- Delivered orders → no cash refunds.
- Return shipping → always paid by us when we ask for an item back.
Cancellations
You can cancel your order within 5 hours of placing it by emailing contact@fabulaecoffee.com with your order number. We’ll refund you in full to your original payment method. After 5 hours, your order may already be in processing and we can’t guarantee it can be cancelled.
Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and a photo. We’ll send a free replacement.
Satisfaction guarantee
If you’re not happy with a product, contact us within 15 days of delivery. We’ll send a replacement or give you store credit for the value of the product — your choice. See Our Guarantee for how it works.
Returns
Because our products are food items, we can’t accept returns for a change of mind. If we ask you to return an item — for example, one that was sent in error — we’ll email you a prepaid return label, so you won’t pay for return shipping.
Refunds
We do not offer cash refunds on orders that have been delivered. A refund to your original payment method is issued only when:
- you cancel your order within 5 hours of placing it;
- we cancel your order — for example, if a product is unavailable or was listed at an incorrect price; or
- a refund is required by applicable law.
Once a refund is issued, the time it takes to appear on your statement depends on your bank or card provider.
Questions
Email contact@fabulaecoffee.com or use our contact form. We’re available Monday–Friday, 9am–5pm (Eastern Time).